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FAQ's

Do you have a shop where I can visit?

No, FROG does not have a 'bricks and mortar' shop.

Our aim with FROG is to provide our customers with the freshest and best value organic fruit and veg available. Everything we order comes direct from our certified organic wholesaler, and local chemical free growers. This means that what you are getting goes directly into your fridge before it even has a chance to hit the shop shelves- it's our way of ensuring you get the freshest produce possible, plus it helps minimise waste in our environment.

All our customers rave about the freshness at FROG, and if stored correctly you will find that your box of organic goodness will last much longer then anything store bought. 

 

So you're an online business, but who and where are you?

FROG is run by Celine with the support of a small team of kind-hearted, dedicated helpers. (We use 'we' a lot when talking about FROG but really it's mainly me, Celine, a busy mum trying to give back to my community!!).

FROG is based in Hervey Bay, and we supply to Maryborough too. A lot goes on behind the scenes, but we don't have any fancy warehouses or offices. By keeping our overhead costs down we can also make sure that we keep FROG prices as affordable as possible for everyone else.

Our aim is to provide our community with access to wonderfully fresh food grown free of chemicals, and we do the very best we can to offer the best service to everyone who supports us. FROG is a team effort and we couldn't so it without our loyal supporters.

 

 

Is all your produce grown free of chemicals?

 

Yes! The purpose of FROG is to provide our community with access to great food grown without the use of chemicals and pesticides. 

 

We buy in a certified organic produce via our certified organic wholesaler in Brisbane each week.

 

We also work in closely with a growing number of local growers that we know and trust- who grow produce free of all pesticides and chemicals.

 

Whilst none of our local growers are currently certified organic, we have developed a strong bond of trust with them and feel proud to be supporting and helping them by giving them an outlet to supply their wonderfully fresh produce. By supporting them we also give them an incentive to keep growing chemical free food for our community and love seeing them expand their range to accommodate our needs. 

 

When ordering you'll see a *CF in the product description if the produce is chemical free but NOT certified organic.

 

Please note that our set boxes contain a mix of organic and local chemical free food. 

 

 

Can I choose what goes in my box?

Whilst FROG started off supplying only set boxes (many years ago), times have certainly changed, so we now offer the ability to make up a custom box from our fruit and veg lists which is the most popular way of ordering from FROG. 

As this option is preferred by most of our customers, we offer the same pricing as in our set FROG boxes. 

If simplicity and ease is what you're after, we still offer our set FROG boxes which come in a range of sizes to suit your needs. FROG Box prices range from $40 -$70.

Just be aware that you cannot alter the contents of a set box, so if you have certain dietary requirements or things you definitely don't want, we recommend ordering a custom box from our wide range of fresh produce items.

When making up a custom box, there is a $50 minimum spend, which can include whatever items you like from our large range of produce and groceries.

 

How do I get my FROG box?

Boxes are packed and ready for pick up each WEDNESDAY afternoon from around 11am. 

Either pick up from one of our pick up points or have it delivered to your door from $10 if you live in central Hervey Bay or Maryborough. Unfortunately we don't have the ability to deliver to all areas due to time constraints, so if you do not live centrally, we will confirm delivery with you on Tuesday.

 We currently have pick up points at the following locations: 

  • 32 John Street, Scarness
  • 2 Harrison Cct, Urangan
  • 400 Craignish Road, Craignish
  • 223 Albert St, Maryborough
  • 3 Bell Street, Maryborough
  • Susan River Homestead (by request)

Pick up is from approximately 11am WEDNESDAYS. Keep an eye on your phone as we will notify you via text message when boxes are ready for collection. You are welcome to collect anytime until 5.30pm- veggies are packed in styrofoam boxes but please note that they are not refrigerated so boxes can get hot towards the end of the day- the sooner you can collect the better.

 

 I've chosen to have my box delivered- do I need to be at home when you deliver?

Our delivery times may vary week to week depending on how busy we are- if you are out we will leave your box near your front door in the shade if possible, or if there is another location you would like us to leave it please leave us a note in the comments. 

 

What is your order cut-off time?

We ask everyone to have their orders in by Sunday midnight at the very latest, to ensure no one misses out.

Any orders received from Monday will be carried over to the following weeks order. 

 

What will my box look like when I receive it?

Your items will be packed loose in one of our styrofoam boxes. All items are carefully placed in the boxes with a minimal amount of plastic and packaging whenever possible.

If you have ordered a set FROG box and extras, these will be packed into the one box together. If for any reason you would like your extra items to be packaged separately, please leave us a note in the comments when ordering.

Depending on your order, some boxes can get quite heavy, so please be aware of this when coming to collect your box.  If you need help getting your box to the car please do not hesitate to let us know as we are always more than happy to help where we can!

FROG styrofoam boxes remain the property of FROG and we ask that you return your box back to your pick up point as soon as possible, or leave it out for us on your next delivery.

 

What happens if an item I've ordered is unavailable?

Our aim is to provide you with 100% of your order. However availability can change at the last minute, due to things like fluctuations in the weather and surprise bug attacks, transport logistics, and external demands on growers and suppliers.

If we can't supply you with an item you have ordered we will HIGHLIGHT IT IN ORANGE ON YOUR BOX TAG to indicate it wasn't available. In order to refund you we will add a credit to your website account, which will automatically be deducted off your next order when you pass through checkout.

You can check the balance of any store credits by logging into your account and clicking on 'My Account' at the top of the page. 

Alternatively, we can refund directly back to your credit card or bank account- just contact us if you prefer this option.

 

What happens if I am unhappy with the quality of something in my box?

Happy customers are our #1 priority. If for any reason you are unhappy with any of the items in your box please contact us immediately and we will happily offer a refund or store credit for that item.

We work very closely with our growers to ensure the produce we receive is absolutely fresh and of top quality. Fresh produce however can sometimes be temperamental, especially when it is organic and picked at the peak of ripeness, which is why we urge you to let us know if you are not 100% satisfied. 

 

Do I need to return my empty box?

Yes! Our boxes are precious and remain property of FROG, please help us by looking after yours. We rely on customers to return them to us as we re-use them many times. This limits our impact on the environment and helps keep running costs down.

They can be dropped off when you pick up your next order, or when coming past one of our pick up points between orders.

 

 

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